Cancellation policy

Last updated: October 2025

Some items on chewypawz.com may be offered as subscriptions, pre-orders, or limited try-before-you-buy options. This policy explains how these orders work and how you can change or cancel them.

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Subscriptions

When you purchase a subscription product, you’ll receive recurring deliveries based on the duration and frequency you select at checkout.

• Your payment details are stored securely by our payment processor.
• You’ll be charged automatically for each delivery according to your chosen schedule, unless you prepay for the entire subscription term.
• Some subscriptions may auto-renew when they end. You can cancel renewal at any time.
• You can cancel, pause, or modify your subscription at any time using the “Manage My Subscription” link in your order confirmation emails or by contacting us at info@chewypawz.com.
• Changes must be made before your next billing date to take effect for that shipment.

For details about returns, please review our Returns & Refund Policy.

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Pre-Orders

A pre-order allows you to reserve an out-of-stock or soon-to-be-available product before it becomes available. This helps ensure you receive limited or high-demand items before they sell out.

• We may charge your payment method immediately, collect a partial deposit, or store your payment details for later billing once the product ships.
• Pre-orders are fulfilled in the order they are received, once inventory is available.
• You can cancel a pre-order that has not yet shipped by contacting us at info@chewypawz.com.
• Once a pre-order has been fulfilled or shipped, it can no longer be cancelled but may qualify for a refund per our Returns & Refund Policy.

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Try Before You Buy

From time to time, we may offer limited try-before-you-buy programs. These let you try select items for a short period before being charged.

• Program terms (duration, eligibility, payment authorization) are clearly stated on the product page.
• If you decide not to keep the item, it must be returned unused and in new condition within the specified trial period to avoid full charges.
• Once the trial period ends without a return, the payment method on file will be charged automatically.

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How to Cancel or Change Your Order

• Email us at info@chewypawz.com with your order number and cancellation request.
• If the order has not yet been shipped or processed, we’ll confirm cancellation and issue a refund if applicable.
• If the order has shipped, please refer to our Returns & Refund Policy for next steps.

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We’re always happy to help — just reach out to info@chewypawz.com for assistance with any subscription, pre-order, or trial purchase.

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© 2025 Chewy Pawz • Natural Antler Chews & Dehydrated Treats • Wyoming, USA