Terms of service

Last updated: October 2025

This website is operated by Chewy Pawz LLC (“we,” “us,” “our”). Throughout the site, “Chewy Pawz” refers to our brand and online store, accessible at chewypawz.com. By visiting our Site or purchasing from us, you agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink.

1. Use of Our Website

You must be at least 18 years old (or the age of majority in your jurisdiction) to use this Site.
You agree not to use our products for any unlawful purpose or in violation of any laws in your jurisdiction.
You must not transmit viruses, malware, or destructive code.
A breach of these Terms may result in termination of access to the Site and cancellation of orders.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
Except for payment data, information transmitted through the Site may be unencrypted across networks.
Credit-card information is always encrypted during transfer via our payment processor, Shopify Payments.
You agree not to reproduce, duplicate, or exploit any portion of the Service without our written permission.

3. Product Information & Safety

Chewy Pawz specializes in natural antler chews and single-ingredient treats. Product photos and descriptions are for reference only; each natural item varies in color, texture, and shape.

Safety Notice: Always supervise your dog while chewing. Choose the correct size and density for your pet. Replace any chew that becomes small enough to pose a choking hazard. Our content, including recommendations, is for informational purposes only and is not veterinary advice. Consult a licensed veterinarian for questions about your dog’s health.

4. Pricing & Availability

Prices are subject to change without notice.
We reserve the right to modify or discontinue products at any time.
We are not liable for price changes, stock unavailability, or discontinued items.

5. Returns & Refunds

Our return policy allows eligible returns within 7 days of delivery for items that are unused and unchewed. Treat bags must remain sealed. Chewed or opened items are not eligible for refund or exchange. Please review our full Returns & Refund Policy for details.

6. Accuracy of Billing & Account Information

We reserve the right to refuse or cancel any order at our discretion.
You agree to provide current and accurate contact and payment details for all purchases.
We may limit quantities or reject orders that appear to be placed by resellers or distributors.

7. Third-Party Services & Links

Our store is hosted on Shopify Inc., which provides our e-commerce platform. We may use third-party tools or link to external websites. We are not responsible for third-party content, accuracy, or practices. Review their privacy and terms before engaging with them.

8. User Content & Feedback

If you submit content (reviews, photos, comments, etc.), you grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, and display that content in connection with Chewy Pawz marketing and operations. You agree your submissions will not violate any laws or third-party rights.

9. Personal Information & Privacy

Your submission of personal data through the store is governed by our Privacy Policy. By using our Site, you consent to that collection and use of information.

10. Prohibited Uses

You may not use the Site or its content for unlawful, abusive, defamatory, or harmful purposes, nor attempt to gain unauthorized access, collect personal information, or interfere with security features. We may terminate access for violations.

11. Disclaimer of Warranties & Limitation of Liability

The Site and all products are provided “as is” and “as available.” We make no representations or warranties of any kind, express or implied. To the fullest extent permitted by law, Chewy Pawz and its affiliates are not liable for any damages arising from your use of the Site or products, including indirect or consequential damages.

12. Indemnification

You agree to indemnify and hold harmless Chewy Pawz LLC, its owners, employees, and partners from any claims or demands arising from your breach of these Terms or violation of any law or rights of a third party.

13. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions remain in full effect.

14. Termination

We may terminate or suspend access to the Site at any time without notice for conduct we believe violates these Terms. All obligations accrued prior to termination (including payment and indemnification) shall survive termination.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States and the State of Wyoming, without regard to conflict-of-law principles.

16. Changes to Terms of Service

We may update these Terms periodically to reflect operational or legal changes. The latest version will always be posted on this page, and the “Last updated” date will reflect the effective version. Continued use of the Site after changes constitutes acceptance.

17. Contact Information

Questions about these Terms of Service should be sent to info@chewypawz.com or by mail to Chewy Pawz, Wyoming, USA.